Shipping policy

Thank you for supporting our small business! Please review our shipping policy below so you know exactly what to expect after placing an order.

Processing Time

All orders are handcrafted and packed with care.

  • Processing time: 2–5 business days

  • Orders are processed Monday–Friday (excluding holidays)

  • During high-volume periods (sales, holidays, markets), processing may take slightly longer

You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Estimated delivery times (after processing):

  • Domestic (U.S.): 3–7 business days

  • Expedited options: If available, delivery times vary by carrier

Delivery times are estimates and not guaranteed.

Shipping Carriers

We primarily ship using:

  • USPS

  • UPS (when applicable)

Carrier selection depends on package size, destination, and shipping option chosen at checkout.

Order Tracking

Once your order ships, you’ll receive an email with:

  • Tracking number

  • Carrier information

Please allow 24–48 hours for tracking updates to appear.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses

  • Orders returned to us due to address issues may require additional shipping fees to resend

Lost or Delayed Packages

Once a package is marked as delivered by the carrier, we are not responsible for loss, theft, or damage.

If your package appears lost or significantly delayed:

  1. Check tracking details

  2. Contact the carrier directly

  3. Reach out to us—we’re happy to help where we can

Damaged Orders

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include photos of the packaging and items

We’ll work with you to resolve the issue as quickly as possible.

International Shipping (Optional – remove if not applicable)

At this time, we [do/do not] offer international shipping.

If international shipping is available:

  • Customers are responsible for customs fees, duties, and taxes

  • Delivery times vary by destination and customs processing

Questions?

If you have any questions about shipping, please contact us at:

📧 thehallowedsageapothecary@gmail.com


We aim to respond within 1–2 business days.